Do you have a question, a specific need or a request about your order?
Our team is here for you and will respond as quickly as possible.

📞 How can you contact us?

📧 Email: store@ingencylive.com
We usually reply within 24 to 48 business hours.

📬 Contact form
Simply fill out the form below:
• Your name
• Your email
• Order number (if applicable)
• Your message

We’ll get back to you as soon as possible.

🛍️ After-sales service & orders

• Order tracking
• Change or cancellation (if production hasn’t started yet)
• Help with customization
• Delivery issues
• Damaged or non-compliant product received

We always find a solution tailored to your situation.

🎨 Personalized products

For any questions related to customization (file format, design, dimensions, help with creation), our creative team can guide you before you make your purchase.

🌍 Support hours

We reply from Monday to Friday, excluding public holidays.

💬 A team that listens

Your satisfaction is our priority.
If you have any questions, feel free to contact us: we’re here to support you before, during and after your order.